Emotional Intelligence: Review of Literature

Abstract

In a workplace like the bank organization, where success is dependent on teamwork, relationship and excellent interpersonal dealings, the importance of emotional intelligence, which suggests one’s ability to interact with others in a successful model, cannot be over emphasized. A person skilled in managing other’s emotions helps people to control feelings in a positive way and try to prove a relationship with them. The behavior should direct to very close friends and large social support which could be of psychological benefit in terms of stress and disaster in the place of work. Keyword: - Stress, Physiological model, General Adaptation Syndrome-SELYE, Stimulus overload/under load model –Suedfeld, Interactional models, Emotional Intelligence